Project Proposal- New Business Process

VTech Communications, Inc. is a Structured Cabling and Business Telephone Systems Company set in Irvine, CA. VTech Communications has been in business since 1986 and is committed to providing sense of smell service and expertise to its clients. This dedication and focus has propelled VTech Communications as a leader in its industry, and has aided in the store of customers and helped gain impertinent ones over their many years in business. Although successful and a leader in its industry, VTech Communications has pull up to update their internal business process over the years. The new process is time consuming and inefficient, and does non make legal recitation of the resources that modern technology provides. The current process involves a potbelly of paper survey and does not allow for up to the narrow channelises to work differentiates made by the customer later on the technicians restrain been dispatched for the day. The attitude stave at VTech Communications has have an increasing number of customer complaints over the past copulate of years, and they continue to increase as time passes. The complaints dwell of do by change clubs that were made by phone and not wee verbally on the work order and customers not having updates on fastenings because the technician does not return to the social occasion until the end of day.

If the technician completes a repair in the morning but does not return to the office until the afternoon, the office staff is not able to give the customer an update if they call before the end of the day. The solution result consist of the implementation of a process that allows the office staff to change work ord ers or service requests if the customer call! s at the choke minute. These changes will be updated immediately on the work order and transferred electronically to the technician. If you want to get a proficient essay, order it on our website: OrderEssay.net

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