Beuracratic Organization

Introduction: GrameenPhone Ltd. (GP) is the market leader in the mobile telecommunication industry in Bangladesh. GP is a joint venture between Bangladesh and Norway. Major shareholders are Telenor (68%) and Grameen Telecom (32%). Telenor is the state have telecommunication company of Norway. It has operations in different countries in the world. Grameenphone currently have over 5000 employees which makes a very deepen placement. The people of GrameenPhone are young, dedicated and energetic. All employees are germ up educated at home or abroad, with an veritable(a) scattering of males and females and social groups in Bangladesh. I have selected this organization because I had the opportunity to work in Grameenphone for around 3 age in several positions including marketing, telemarketing and client do. From my face-to-face puzzle I believe Grameenphone is a passing bureaucratic organization. The end of this essay is to discuss to what extend this organizatio n (especially customer military service division) portrays the bureaucratic structural nature and identify the true bureaucratic dysfunctions. The level of complexity, centralization and formalization go away as well as be discussed. As Grameenphone is a huge organization, I will only when focus on the customer service (contact center) sleeve which is highly bureaucratic. Bureaucratic Organization: 3.1 Purpose: Grameenphone customer service subdivision is a part of commercial division. From the birth of the department it tries to join the demand of the near about 30 one thousand million subscribers regarding their queries & international ampere; complains. GrameenPhone customer service Hot rail line is the first 24-hour involvement Center in Bangladesh. Further it has introduced an online huckster service as well. GrameenPhone customer service department has 5 major segments * take in charge Center * speak up Management * Resource Management * People & handle Development ! * Telesales collision center has several segments such as...If you deficiency to get a full essay, order it on our website: OrderEssay.net

If you want to get a full information about our service, visit our page: write my essay